Our promise, terms of sale, privacy notice, and code of ethics
H2O at Home Inc. Promise – Terms of Sale
DSA Code of Ethics
H2O AT HOME INC.® PROMISE
NOTICE OF CANCELLATION
You may CANCEL a transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS from the date the order was placed. If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled.
If the order is under delivery, you should refuse the delivery. Otherwise, we will not take into account your cancellation, and you will have to return the product in accordance with our 35-day money-back return policy.
When your order is already delivered to you, you should refer to our 35 day money-back return policy to return the product.
To cancel a transaction, mail or deliver a signed and dated copy of the Cancellation Notice or any other written notice to Cancellations, H2O at Home, Inc., 2009 Renaissance Blvd., Suite 100, King of Prussia, PA 19406
35 DAY MONEY-BACK RETURN POLICY
Your H2O at Home Independent Advisor (the “Advisor”) extends to you a satisfaction guarantee. If, for any reason, during the 35 days after your purchase, you are dissatisfied with your product purchase, your Advisor will issue a full purchase price refund, less shipping fees. To receive this refund, you must contact your Advisor, who will complete a return on your behalf and return to him/her the product(s). After submitting the cancellation to your Advisor in writing, and returning to him/her the product(s) you will receive a full refund within 10 business days. If you do not receive a complete refund within 10 days from the date on which you return the merchandise to your Advisor, contact H2O at Home at firstname.lastname@example.org.
H2O at Home covers any defects in material or workmanship under normal use during a 2-year warranty period (according to a product’s shelf life). During the warranty period, H2O at Home will repair or replace, at no charge to you, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance. This does not apply to products damaged by abuse or misuse. All repairs are guaranteed for 90 days.
OUR SHIPPING OPTIONS
Eco-Delivery: Our most eco-friendly option! In an effort to reduce our impact on the environment, we take pride in offering ecologically responsible shipping solutions. Bundling orders together and shipping them to the party’s Host will also save you money!
Direct Ship: For convenience, we also offer a shipping option that brings your order directly to your door.
Our standard policy is to process our orders following the “First in, First out” policy.
Standard time to process (picking, packing, and shipping) an order is one to two business days. However, during extremely busy times, it may take up to five business days.
H2O at Home’s standard shipping policy is 3-10 days delivered to the shipping address from when the order leaves our warehouse. Our preferred delivery service is FedEx Home Delivery for the 48 Continental States and USPS Priority for Alaska and Hawaii. For orders shipping to APO and FPO addresses, the service is FedEx SmartPost (APO & FPO) Slow. FedEx SmartPost (APO & FPO) Slow, is available for all 50 states, and may take up to 25 business days.
USPS Parcel Select is the shipping method used for our regulated products going to Alaska and Hawaii and delivers within 12 to 25 business days.
These Terms of Sales shall be governed by, and construed and enforced in accordance with, the laws of the State of Pennsylvania, without regard to conflicts of law principles. Any legal action concerning these Terms of Sales be brought in the state and federal courts located in Philadelphia, Pennsylvania.
DSA CODE OF ETHICS
As a proud member of the Direct Selling Association (DSA) we are fully compliant with the DSA’s Code of Ethics and work hard to ensure that you are fully satisfied with your experience with H2O at Home. If you have a question or concern regarding one of our Independent Advisors, you are encouraged to first contact this Advisor and explain your concerns. If the Advisor is unable to correct the issue to your satisfaction, please contact the Home Office at email@example.com. If you are still unsatisfied with the customer care you receive from H2O at Home, you may choose to file a complaint with DSA’s Code of Ethics Administrator. Your information will be sent directly to the DSA’s Code Administrator who will investigate the situation and contact you directly.
You may not copy, transmit, distribute, sell or publish any or all of the Website, Content or Services, without our prior, express and written consent. In your use of the Content, such as printing it, you may not remove or alter, or cause to be removed or altered, any notice, mark, or legend in or on the Content, including, but not limited to, copyright notices, trademarks and disclaimers. You may not create derivative works of the Website or Content. In connection with your access to, and/or use of, the Website and Content, you agree not to:
(ii) Use the Website, Content or Services in any manner that could damage, disable, overburden, or impair the Website, Content or Services, or interfere with any other party’s use and enjoyment of the Website, Content or Services;
(iii) Obtain, or attempt to obtain, any materials, information, or other Content through any means not intentionally made available or provided for through the Website;
(v) Modify, delete, decompile, disassemble or reverse engineer the Website, Content or Services in any way whatsoever;
(vi) Upload, e-mail or otherwise transmit to or through the Website or Services, any advertising, promotional, or other unauthorized communication, including, without limitation, “junk mail,” “surveys,” unsolicited e-mail, “spam,” “chain letters,” or “pyramid schemes”;
(vii) Upload, post, email, or otherwise transmit any material that contains “trojan horses,” “worms,” software viruses, or any other computer code, files, or programs designed to or that might interrupt, destroy, interfere or limit the functionality of the Website, Content or Services, or any computer software or hardware or telecommunications equipment;
(viii) Use any automated means, including, but not limited to, electronic “spiders,” “robots,” or “crawlers,” to access, copy or download data on the Website, deep link to any feature or content on the Website, by-pass robot exclusion headers or other measures the Company may use to prevent or restrict access to any Website; or
(ix) Incorporate data from any of our databases into any emails or other “white pages” products or services, whether browser-based, based on proprietary client-side applications, or web-based, without our prior, express and written consent.
All trademarks, service marks, trade names and copyrights displayed on the Website or in the Content are proprietary to us or their respective owners. You acquire no rights or licenses in or to any trademarks, service marks, trade names or copyrights displayed on the Website.
PROTECTED AREAS. In the event access to the Website or a portion thereof is limited, requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your ID and password as provided to you by the Company. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Website may be revoked by the Company at any time with or without cause.
INDEMNIFICATION. You shall indemnify, defend, and hold us, our affiliates and our licensors, owners, officers, directors, employees, subcontractors, information providers, suppliers, attorneys, agents, parents, subsidiaries and affiliated entities, and the owners, officers, directors, employees, subcontractors, attorneys, agents, parents, subsidiaries and affiliated entities of each of them (collectively, “our Affiliated Parties”) harmless from any liability, loss, claim, damages, suit, judgment, cost or expense, including, but not limited to, reasonable attorneys’ fees, related to or arising out of your (i) failure to comply with any of these Terms and Conditions, (ii) violation of applicable law, or (iii) your use of the Website or Content or access by anyone else using your user ID and password. We have no duty to reimburse, defend, indemnify, or hold you harmless resulting from, relating to, or arising out of, these Terms and Conditions, the Website or your access to or use of the Website or Content.
DISCLAIMERS. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE WEBSITE, THE SERVICES OR THE CONTENT CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SUCH CONTENT, SERVICES, SOFTWARE AND PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, ARISING OUT OF, OR IN CONNECTION WITH, THE WEBSITE, SERVICES AND CONTENT, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING AND ANY LIABILITY WITH REGARD TO THE WEBSITE, CONTENT AND SERVICES AND ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN ANY SERVICE.
YOUR USE OF THE WEBSITE, SERVICES AND CONTENT IS AT YOUR SOLE RISK. ALTHOUGH OUR CONTENT MAY BE UPDATED FROM TIME TO TIME, IT MAY BE OUT OF DATE AND/OR MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS. WE ARE NOT RESPONSIBLE FOR YOUR INABILITY OR FAILURE (FOR ANY REASON) TO ACCESS THE WEBSITE OR CONTENT OR OTHERWISE USE OR RECEIVE INFORMATION OR SERVICES FROM OR REGARDING THE WEBSITE, CONTENT, OR YOUR PURCHASES FROM US. WE DO NOT WARRANT THAT THE WEBSITE, PRODUCTS OR SERVICES WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE SYSTEMS OR THAT THE WEBSITE OR ANY SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.
WE ARE NOT RESPONSIBLE OR LIABLE FOR MAINTAINING ANY CONSUMER DATA OR FOR THE DELETION, CORRUPTION, DESTRUCTION, DAMAGE, LOSS OR FAILURE OF ANY CONSUMER DATA OR FOR ANY THIRD PARTY ACCESS TO ANY CONSUMER DATA.
WE MAKE NO WARRANTY OR REPRESENTATION AS TO THE LEVEL OF SUCCESS, IF ANY, INDIVIDUALS MAY ACHIEVE BY USING ANY OF OUR PRODUCTS OR SERVICES. INDIVIDUAL RESULTS MAY VARY AND DEPEND ON MANY FACTORS INCLUDING AN INDIVIDUAL’S SPECIFIC FINANCIAL SITUATION, EFFORTS AND ACTIONS. YOU SHOULD SEEK THE ADVICE OF QUALIFIED PROFESSIONALS SUCH AS AN ACCOUNTANT, ATTORNEY AND/OR PROFESSIONAL ADVISOR FOR SPECIFIC ADVICE FOR YOUR BUSINESS.
FURTHER, WE AND OUR LICENSORS MAKE NO REPRESENTATION OR WARRANTIES THAT THE CONTENT OR THE SERVICES OR THE MATERIALS AND TECHNOLOGY AVAILABLE ON OR THROUGH THE WEBSITE ARE APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE THE WEBSITE, THE SERVICES OR ANY MATERIALS OR TECHNOLOGY AVAILABLE ON OR THROUGH THE WEBSITE OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS, INCLUDING WITHOUT LIMITATION, EXPORT AND IMPORT REGULATIONS OF OTHER COUNTRIES. NEITHER WE NOR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES WARRANT THAT SITE, ITS SERVERS OR ANY E-MAIL SENT FROM THE WEBSITE OR ANY THIRD PARTY PROVIDERS, PARTNERS OR AFFILIATES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
USE OF SERVICES.
By way of example, and not as a limitation, you agree that when using our Content, Services or any other portion of the Website, you will not:
(i) Modify, delete, decompile, disassemble or reverse engineer the Website, Content or Services in any way whatsoever;
(ii) Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
(iv) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents;
(v) Upload files that contain viruses, corrupted files, or any other similar software or program that may damage the operation of another’s computer;
(vi) Advertise or offer to sell or buy any goods or services for any business purpose, unless such Service specifically allows such messages;
(vii) Conduct or forward surveys, contests, pyramid schemes, chain letters, junk mail, spam, unsolicited e-mail, or any advertising, promotional, or unauthorized communication;
(viii) Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
(ix) Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software, or other material contained in a file that is uploaded;
(x) Restrict or inhibit any other user from using and enjoying the Services or any other portion of the Website or Content;
(xi) Violate any code of conduct or other guidelines that may be applicable for any particular Service or any other portion of the Website or Content;
(xii) Harvest or otherwise collect information about others, including, but not limited to, e-mail addresses, without their prior, express, and written consent;
(xiii) Violate any applicable laws, rules or regulations;
(xiv) Use the Services if you are located in a country embargoed by the U.S. or are on the U.S. Treasury Department’s list of Specially Designated Nationals; or
(xv) Share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account.
We have no obligation to monitor the Services, the Website or Content. However, we reserve the right to review materials posted to a Service and to remove any materials in our sole discretion. We assume no liability relating to our monitoring acts or omissions.
We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, rule, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, in our sole discretion.
Materials uploaded to a Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
No compensation will be paid with respect to the use of your Visitor Generated Content, as provided herein. We are under no obligation to post or use any Visitor Generated Content you may provide and may remove any Visitor Generated Content at any time in our sole discretion.
By posting, uploading, inputting, providing or submitting your Visitor Generated Content, you represent and warrant that you own or otherwise control all of the rights to your Visitor Generated Content as described in this section including, but not limited to, all the rights necessary for you to provide, post, upload, input or submit the Visitor Generated Content.
You are legally responsible for all Visitor Generated Content uploaded, posted or stored through your use of the Services.
Our Services may include bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other messaging facilities designed to enable you to upload or distribute information, materials and other content, or to communicate with the public at-large or with a group. You are solely responsible for all information, images, graphics, data, text, files, links, software, messages, communications, and other materials (the “End User Content”) that you (or someone using your account) publicly or privately publish, post, distribute, display, disseminate, or otherwise transmit via the Website. We do not control or necessarily screen or monitor the End User Content posted on the Website and, as such, we do not guarantee the accuracy, integrity, or quality of such End User Content. We reserve the right, in our sole and absolute discretion, to edit, delete, or record any End User Content appearing on the Website. You understand that entering or using the Website may expose you to End User Content that is offensive, indecent, or objectionable to you. You agree to use the Services only to post, send, and receive messages and material that are proper and related to the particular Service. You grant to us a limited non-exclusive, transferable, assignable, sublicenseable, irrevocable, worldwide, royalty-free and fully paid-up license to use, possess, copy, distribute, sell, sublicense, disclose, display publicly, perform, modify, make, have made, import, export and prepare derivative works of the End User Content for purposes of providing to you the Services for which the End User Content was provided.
SPECIAL NOTICE REGARDING COPYRIGHT INFRINGEMENT. You may not use our Services to infringe copyrights. We will attempt to terminate Service to anyone who we become aware is repeatedly using our Services in violation of copyright law. IT IS YOUR SOLE RESPONSIBILITY TO USE THE SERVICES IN COMPLIANCE WITH ALL APPLICABLE COPYRIGHT LAWS.
LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATED PARTIES SHALL HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY CONTENT OR OTHER INFORMATION OR SERVICE RELATED TO THE WEBSITE AND SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, OR LITIGATION), (I) ARISING FROM ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE UPON THE CONTENT OR OUR PRODUCTS OR SERVICES, (II) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE OR CONTENT, OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE, CONTENT, OR RELATED SERVICES, OR FROM THE USE OR MISUSE OF ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, RELATED GRAPHICS, AND CONTENT OBTAINED THROUGH THE WEBSITE, (III) ANY INCORRECT OR MISSING INFORMATION OR DATA, OR (IV) OTHERWISE ARISING OUT OR RESULTING FROM LOSS OF YOUR DATA OR INFORMATION, WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE ARE NOT RESPONSIBLE FOR INTERRUPTED, INACCESSIBLE OR UNAVAILABLE NETWORKS, SERVERS, SATELLITES, INTERNET SERVICE PROVIDERS, WEBSITES, OR OTHER CONNECTIONS, OR FOR MISCOMMUNICATIONS, FAILED, JUMBLED, SCRAMBLED, DELAYED, OR MISDIRECTED COMPUTER, TELEPHONE OR CABLE TRANSMISSIONS, OR FOR ANY TECHNICAL MALFUNCTIONS, FAILURES OR DIFFICULTIES.
LINKS. The Website may, from time to time, contain links to or reference third party websites, resources and advertisers (collectively, “Third Party Sites”). Your linking to such Third Party Sites is at your own risk. We are not responsible for the accuracy or reliability of any content, data, opinions, advice, statements or other information made on the Third Party Sites. We do not investigate, monitor or check such Third Party Sites for accuracy or completeness. We are not responsible for the availability of these Third Party Sites, nor are we responsible for the aesthetics, appeal, suitability to taste or subjective quality of informational content, advertising, products or other materials made available on or through such Third Party Sites. We are providing these links to you only as a convenience and may discontinue providing such links at any time in our sole discretion without notice to you. No endorsement of any third party content, information, data, opinions, advice, statements, goods, services or products is expressed or implied by any information, material or content of any Third Party Site contained in, referred to, included on, or linked from or to, the Website. If you decide to leave the Website and access these Third-Party Sites, you do so at your own risk. Under no circumstances shall we or any affiliated providers be held responsible or liable, directly or indirectly, for any loss, injury, or damage caused or alleged to have been caused to you in connection with the use of, or reliance on, any content, information, data, opinions, advice, statements, goods, services, or products available on such Third Party Sites. You should direct any concerns to the respective Third Party Site’s administrator or webmaster. Any links to Third Party Sites do not imply that we are legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through such links, or that any linked Third Party Site is authorized to use any trademark, trade name, logo or copyright symbol of ours.
OVERVIEW. Any communication or material you provide to us, whether received online, electronically, otherwise collected by or submitted to us, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes our property and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, market, research, development of prospect lists, project planning, broadcast, posting and marketing, among other things.
INFORMATION WE COLLECT. Throughout the Website, you may voluntarily submit information that personally identifies you (the “Personally Identifiable Information”). For example, we may ask you to voluntarily submit Personally Identifiable Information, if (i) you request information regarding becoming an Advisor or about our products and services, (ii) request access to certain parts of the Website; (iii) you purchase products from us or enroll as an Advisor; or (iv) you visit our social media sites. Personally Identifiable Information includes, but is not limited to, your (i) name, (ii) physical address, (iii) phone number, (iv) fax number, (v) e-mail address, (vi) engine type and value, (vii) viewing preferences, (viii) credit card information, and/or (ix) product interests and comments. We may maintain a record of this information.
At some sections of the Website, only persons who provide us with the requested information will be able to obtain information or otherwise participate in the Website’s activities, services, and offerings.
To help us tailor the Website to the needs and interests of our visitors, we may use automatic data collection technologies to collect various types of information about you, your equipment, browsing actions and patterns that do not identify you personally such as the products you purchase, the services you use, the frequency of such purchase and uses, the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows XP or Mac OS X), the domain name of your Internet service provider (e.g., Comcast, Earthlink), the length of time you spend on the Website, which pages you visited within the Website, which site you visited before coming to ours, and which site you accessed when you left the Website (collectively, “Non-Personally Identifiable Information”). “Collected Information” means Personally Identifiable Information and Non-Personally Identifiable Information collectively.
We aggregate the Non-Personally Identifiable Information with information collected from other visitors of the Website to track overall visitor traffic patterns. This aggregated information allows us to develop statistics that are helpful to understanding how our visitors use the Website. We use this aggregated information to monitor, maintain and improve the functionality and content of the Website, making it more responsive to the needs of our visitors. We may also use the Non-Personally Identifiable Information for the enhancement, operation, management or maintenance of the Website, in connection with developing and operating new websites and for historical, statistical, scientific or other purposes. We reserve the right to use, sell, and assign for any and all purposes all Non-Personally Identifiable Information; and you authorize us to use, sell, and assign, for any and all purposes, all Non-Personally Identifiable Information.
UNSUBSCRIBING AND OPTING-OUT. If you have opted-in to receive status updates regarding our products or Services, you may opt-out, at any time, from receiving any such status update by selecting the appropriate option on the informational page for such product or service located on the Website.
ACCESS. We will maintain procedures consistent with applicable law for you to gain access to your Personally Identifiable Information and, when appropriate, correct, change, or delete any such Personally Identifiable Information.
STATUTORY COMPLIANCE. Under California law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information the Company shares, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which the Company shared customer information for the immediately prior calendar year (e.g., requests in 2020 will receive information regarding 2019 sharing activities. To obtain this information, please contact us at https://us.h2oathome.com/contact-us/.
BUSINESS TRANSACTIONS. We reserve the right to transfer any and all information that we collect from visitors, or that we otherwise collect concerning or in connection with the Website, including Collected Information, to a third party in the event of a sale or other transfer of assets or of any portion of our business. In the event we enter a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Collected Information may be among the assets transferred.
CONSENT TO PROCESSING OF PERSONAL DATA IN UNITED STATES. The Website and Services are intended for users in the United States. If you are a resident of the European Economic Area (“EEA”), in order to provide our Website and products to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Website, users who reside or are located in countries outside of the United States agree and consent to the transfer to storage and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
Copyright © 2020 H2O at Home Inc. All rights reserved.